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We're here to help!

Help and support is fully online and available 24/7.

Need help?

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday and Sunday.


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Hint! Try using key words or short sentences like: 'bill', 'data allowance', 'how do I change my plan?'

Always available.

Whether it's day or night, our Chat Bot is here to answer your questions 24/7.

Ask us anything.

Our Chat Bot can deal with all types of questions and provides step-by-step guidance to help you.

Chat to an agent.

Still need help? Our agents are available during the opening hours listed above.

The Great British switch off.

Our 3G network is being switched off and will be phased out completely by the end of 2025.

Find out more

The iD Help Hub.

We've got you covered, with helpful articles covering the most common questions around billing, porting, upgrades and more.

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